Shipping & Returns
We can in most cases ship within 2 days of receiving your order. We ship all over Australia. All items on the website are able to be shipped unless clearly stated otherwise. You should expect delivery of your item within 3-5 working days. (Please note there have been some unexpected delays due to Covid 19).
Once your item has been shipped you will be provided tracking details to the email and phone number you provided with your order.
We have a Flat rate for shipping within Australia.
Thanks for purchasing our products (OR SUBSCRIBING TO OUR SERVICES) at https://www.paintedpeacock.com.au operated by Painted Peacock.
We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.
If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you 30 days to return or exchange an article purchased online with a valid receipt. You are eligible for a full refund within 35 calendar days of your purchase.
After the 30-day period, we cannot offer you a refund or exchange. We encourage our customers to check their product as soon as it arrives. If paint has been purchased, we can not return if the product has been opened and you have decided you do not like the colour, so choose carefully when choosing a colour. If the product is deemed unfit for purpose and has not been opened, you can return for a full refund.
To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, bonus item, manuals and documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges (other than the original shipping costs invoiced).
If you have any further questions or would like to request a refund, please do not hesitate to contact us.
Refunds (if applicable)
Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days. If you have paid for the standard delivery of the goods, the cost of standard delivery will also be refunded.
In some cases, only partial refunds are granted (if applicable):
- Products with obvious signs of use.
- Any article that is not in its original condition, is damaged or missing parts for reasons that are not due to our error; and
- Any article returned more than 30 days after delivery.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Final Sale items
We do not offer refunds for final sale items unless they are defective.
Exchange (if applicable)
We only replace articles if they are defective or damaged. If you need to exchange an article for the same article, please send us an email at email@example.com and post your article to: 206A Albert Street, Sebastopol, Victoria 3356
If the article was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the article is returned, a gift certificate will be sent to you by post.
If the article was not marked as a gift at the time of purchase, or if the if the customer has had the order shipped to you later, we will send a refund to the customer and he will be informed of your return.
To return your product, please mail it to the following address: 206A Albert Street, Sebastopol, Victoria 3356 with your contact details and the reason for your return.
You will be responsible for paying your own shipping costs to return your article, unless the article is defective. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you, may vary. If you are shipping an article over $100 AUD, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned article.
Right of cancellation
If the goods are delivered in several instalments, the period shall be 30 calendar days from the receipt of each product being delivered.
To exercise your right to cancel the contract you must request a refund in writing within 30 calendar days of receipt of the articles. The refund will include all standard delivery charges paid. You will be responsible for the return shipping cost of a cancelled order. To exercise your right of cancellation, please follow the steps below:
Download the cancellation form and attach it to the articles when you return them.
We will refund you the price paid for the articles and (unless you have not paid for the delivery) the delivery charges you have paid up to a maximum amount of the cost of our standard delivery of $15 AUD.
You will be refunded according to your original payment method within 14 calendar days of receipt of the cancelled products being received by us. Or, if earlier, within 5 days of receipt of your proof of return.